Reputation & Reviews Engine
Turn every happy customer into a 5-star review. AI-powered reputation management that works automatically.
Sound Familiar?
These are the problems our clients face before working with us.
How It Works
Connect Workflows
We integrate review requests into your existing job completion workflow.
Smart Timing
Requests go out at the perfect moment — when satisfaction is highest.
Intelligent Routing
4-5 stars go to public review sites. 3 or below go to private feedback.
AI Responses
AI drafts professional, personalized responses for every review.
What's Included
Automated Review Requests
Sent automatically after job completion. No manual work.
Smart Routing
Happy customers go to Google; unhappy ones come to you first.
AI Review Responses
Professional, personalized responses drafted for every review.
Multi-Platform
Google, Yelp, Facebook, and industry-specific sites.
Bilingual Support
Review requests and responses in English and Spanish.
Monthly Reports
Sentiment tracking, review growth, and reputation score.
How It Works — Step by Step
From job completion to 5-star review, the entire flow is automated, personalized, and designed to protect your reputation.
Connect to Your Workflow
We plug into your existing job completion flow — whether that's a CRM status change, a calendar event, or a manual trigger. When a job is done, the system knows.
Smart Timing
The system waits for the optimal moment to ask. Not too soon (they haven't seen the work yet), not too late (they've moved on). Timing is everything.
Personalized Request
Your customer gets a short, personalized text or email with a direct link to leave a review. Their name, the service, and a clear ask. No confusion, no friction.
Smart Routing
Before the review goes public, we ask a quick satisfaction question. Happy customers (4-5 stars) go to Google/Yelp. Unhappy ones (3 or below) get routed to a private resolution channel so you can fix it first.
AI-Powered Responses
The agent drafts professional, personalized thank-you replies for positive reviews and calm, empathetic responses for critical ones — all using local SEO best practices to boost your visibility.
Smart Routing Explained
Not every review should go straight to Google. Our smart routing system protects your reputation while amplifying your best feedback.
4-5 Stars
Routed to public review sites (Google, Yelp, Facebook). These become social proof that drives new business.
3 Stars or Below
Routed to a private feedback form. You get notified immediately and can resolve the issue before it becomes a public complaint.
Why this matters
You protect your online reputation while still hearing honest feedback. Problems get fixed. Happy customers get amplified.
Review growth in 90 days
Negative public reviews prevented
Average review response time
Agent Capabilities
Your Tusk Reviews agent handles the full review lifecycle — from requesting reviews to responding, monitoring, and reporting.