Learn
Practical lessons from running a business: customers, people, follow-up, operating processes and AI tools. Ted Lopez explains the thinking behind the systems and how to put the next improvement into practice.
Follow a missed call from the first notification to the next response, so you can see where an inquiry gets lost. Learn how to assign an owner, record the details and agree on when to call back.
An estimate needs more than a sent email: it needs a clear owner and a follow-up date. Learn how to record customer questions and decide what happens if the customer has not replied.
Turn a task you know by heart into steps another person can follow. Learn how to write a simple checklist, practice it together and make room for questions or exceptions.
Give an AI tool the approved background and instructions it needs for one useful task. Learn what information to leave out and how to review a draft before anyone relies on it.
Choose an appropriate point after a customer interaction to ask for an honest review. Learn how to make the request consistent, avoid pressure or incentives and give someone responsibility for responding.
Structured training and practical exercises are in development. Topics, formats and enrollment details will be announced as programs become ready.
Conversations about the decisions, setbacks and systems behind real businesses. Episodes and guests will be announced when confirmed.
Get learning updatesNewsletter signup is optional and separate from an inquiry. It does not enroll you in a class or reserve a place.
