Defined leadership and scope
The starting $3,500 monthly retainer buys defined operating leadership. Meeting cadence, between-meeting access, onsite or remote work, owner decisions, priorities, deliverables and scope changes are agreed in your Order. Leadership, team implementation and software fees are separate. Trade-business operating experience, bilingual service and hands-on systems work inform the leadership; software and custom builds are not automatically included.
Clear authority, retained owner decisions
A fractional general-management retainer buys a defined level of operating leadership, not unlimited access, custom development, or every software service. The Order defines meeting cadence, access between meetings, remote versus on-site delivery, decisions reserved to the Customer owner, initial priorities and deliverables, and change-order triggers. It separately identifies Cornerstone leadership time, team implementation work, and software fees. Only the management, coordination, implementation, or advisory work expressly included in that Order is purchased. The service title alone does not appoint Cornerstone or its personnel as a statutory manager, officer, employee, or authorized bank signer of Customer. Every fractional-GM Order must include a written authority matrix accepted by both parties, even when no authority is delegated. It must state spending and budget limits, contract-signing limits, personnel and payroll limits, decisions reserved to the Customer owner, required approvers, and the process for changing or revoking authority. A power not expressly granted is not authorized; an empty field is not a grant. Any specific authority to act for Customer must be clearly granted in that matrix or an expressly incorporated written authorization, with its limits and approver identified. No authority to sign contracts, spend Customer funds, hire or dismiss personnel, change payroll, or make regulated decisions is inferred from the retainer's name. Duties that applicable law imposes on actual authorized conduct are preserved.
The first 90 days
New ongoing services start with a 90-day commitment, then continue month to month. The clock starts after your completed Service Order is signed and all required initial payments are received. Work starts only then. Delays on your side do not pause the term. Existing agreements and one-time projects keep their own terms.
Read the Master Service Terms. They apply only when your Service Order expressly incorporates that version.